1. Introduction

Thank you for shopping at evilgrow. We strive to ensure that you are satisfied with your purchase. This Return and Refund Policy explains how you can return products and request refunds.

2. Return Policy

• Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. You must also provide a receipt or proof of purchase.
• Timeframe: Returns can only be processed within 15 days from the date of delivery. If the return is initiated after this period, it will not be accepted.
• Non-Returnable Items: Certain items, such as custom or personalized products, are non-returnable.

3. Cancellation Policy

• Timeframe: Orders can be canceled within 2 days from the date of purchase. If the cancellation request is made after this period, the order will be considered for return and will be subject to our return policy.

4. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or use the return method provided in our online system to request a return authorization.
2. Package the item securely in its original packaging.
3. Ship the item to the address provided by our customer service team.

5. Refunds

• Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• Refund Method: Refunds will be issued to the original payment method. Shipping costs and return shipping costs are non-refundable.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide instructions on how to return the item and arrange for a replacement or refund.

8. Changes to This Policy

We may update this Return and Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website.

9. Contact Us

If you have any questions about this Return and Refund Policy, please contact us at:

evilgrow
[email protected]